By the time I was ready to employee contact list leave the nonprofit world, I was really sick of not getting paid. I felt like the job I was doing and the paycheck I was getting had nothing to do with each other. And so I sought to overcorrect, taking a job where my salary directly reflected my skill: sales. There is another group of people who were very concerned about money. Back then, hiring customer service reps was all about the almighty dollar. The goal was to employee contact list get the cheapest labor possible. Considerations such as aptitude, attitude.
Experience and motivation were easily sacrificed as less important. At least that's what the Zendesk guide, How to Hire the employee contact list Best Customer Service Representatives , claims . But based on 99% of my experience with customer service up until about five years ago, I have to agree. Customer service is your brand and you need to put your best face forward. But how do you find and hire good reps? The most important thing to remember is to employee contact list hire for personality. Skills can be taught. Experience will be gained later. But personality is something that is difficult to fix. If someone doesn't have.
The temperament for customer support, doesn't fit into your team, or doesn't agree with your brand personality and principles, that's going to employee contact list be a tough line to hoe. Traits to look for include work ethic, patience, and empathy. You want someone who is caring and likes to find fun and humor in life. But how to hire for personality? How to get to employee contact list know someone in a short time with them before making a decision? Here are five tips to help you: 1. ABS – Always Be Recognized Brad Black, CEO of HUMANeX Ventures, calls the secret to great hires "ABS: Always be in the scouting.